Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you should address your concerns to the Senior Partner, John Green. Making a complaint will not affect how we handle your case.

If we cannot resolve your complaint, the Legal Ombudsman will be able to help. They will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within 6 months of receiving a final response to your complaint, and no more than six years from the date of the act/omission and no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them:
Website: www.legalombudsman.org.uk

Telephone: 0300 555 0333 between 09:00 to 17:00

Email: enquiries@legalombudsman.org.uk

Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or other characteristic. You can visit their website to see how you can raise your concerns with the Solicitors Regulation Authority: https://www.sra.org.uk/consumers/problems/report-solicitor/